Frequently Asked Questions

Everything you need to know about your gear and your run.

How do I know which running shoes are right for my gait?

We recommend visiting our 'Shoe Finder' tool or checking the product descriptions for stability, neutral, or motion control ratings. If you have a high arch, look for neutral cushioning; for flat feet, look for stability models.

What is your return policy on worn running shoes?

We offer a 30-day 'Run Confident' guarantee. If your shoes aren't performing as expected, you can return them within 30 days of purchase, even if you have taken them for a test run.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for runners who need their gear ready for an upcoming race weekend.

Do you offer international shipping for specialized track gear?

Yes, Running Lab ships to over 50 countries. International delivery times vary by location but generally arrive within 7-14 business days.

How can I track my order status?

Once your order ships, you will receive an email with a tracking link. You can also log into your Running Lab account to view real-time updates on your shipment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.